Return & Refund Policy

Return & Refund Policy

At AVLON INTERNATIONAL (“Avlon,” “we,” “us,” or “our”), we strive to ensure that you are completely satisfied with your purchase. However, please note that we have a strict no-return policy with limited exceptions. Below are the details of our return policy:

1. No-Return Policy

We generally do not accept returns for items purchased from our website. All sales are final, and we do not offer returns or refunds for products unless they are broken or incorrect as outlined below.

2. Exceptions to the No-Return Policy

2.1. Broken or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. To be eligible for a resolution, you must provide:

• Proof of Damage: Photographs or other evidence showing the damage or defect.
• Order Details: Your order number and any relevant information about the product.

We will review your request and, if approved, we may offer a replacement or repair of the broken or defective product. Please note that our ability to offer a replacement or repair may be subject to product availability.

2.2. Incorrect Products

If you receive a product that is different from what you ordered, please contact us within 7 days of receiving your order. To process your request, please provide:

• Proof of Incorrect Item: Photographs of the item received and the packaging.
• Order Details: Your order number and details about the product you ordered.

We will review your request and, if approved, arrange for the return of the incorrect item and send you the correct product. Please ensure the incorrect item is returned in its original condition and packaging.

3. Process and Timeline

Upon receiving your request, we will review it and get back to you within 5-7 business days. If your request is approved, we will provide instructions on how to proceed with the return or replacement. Please allow additional time for processing if a replacement or repair is required.

4. Additional Notes

• Non-Refundable Costs: Shipping costs are non-refundable, and you may be responsible for any return shipping fees if applicable.
• Condition of Items: Items must be returned in their original condition and packaging, and must not have been used or damaged.

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with our products and services.